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Our Quality Approach
SPAQ has adopted and communicated a quality approach based on the following principles:
- The customer is the prime concern
- Management must have a continued commitment to quality
- Quality must be measured and integrated in all processes
- Continual improvement must be a part of management practices
- The mobilization of staff is essential
In addition to regular improvement committee meetings, SPAQ management and staff meet twice a year to verify the efficiency of the quality system and ensure that it is able to meet the set improvement objectives.
The objectives are closely linked to our mission. They are:
- To standardize work methods
- To standardize work tools and locations
- To provide continuous training, especially in customer service
Result: Our mission, to be the top company in parking area operations.
To further increase customer satisfaction through:
- Quick service
- Clean and safe parking areas
- Easy and quick access to entrances and exits
To increase employee satisfaction
- Maintaining a pleasant work environment
- Thorough follow-up of problems and suggestions
To ensure that the company progresses
- Development of customer loyalty, on a monthly and hourly basis
- Seeking new contracts
A management chart illustrates our objectives, performance indicators and responsibility for following-up on each objective.
All survey data collected from clients, employees, quality rounds, customer comments, and F-Improvements nurture our quality system and are the source for continued improvement.
At SPAQ, quality is the prime concern of all staff, in all areas, at all times.
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